Privacy Policy

STUDIONOW PRIVACY POLICY

 

This is the official privacy policy for StudioNow’s website and services (the “Privacy Policy”). Use of our website and services is conditioned upon your agreeing to our Terms of Use Agreement (the “Agreement”).  To fulfill our services pursuant to this Agreement, we need some of your personal information. We understand that you are trusting us with your information and we will do everything we can to protect it. Please know that you are in control of your information and can delete it at any time.  This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information.

 

What types of information does StudioNow collect when I use its website and services?

 

Information you create or provide to us:

When you create a StudioNow Account, you provide us with personal information that includes your full name, email address, a password, and potentially payment information for your account. We also collect the content you create, upload, or receive from others when using our services, such as requests for proposals for projects and bids submitted in response to those proposals.

 

Information we collect as you use our services:

We use ‘cookie’ technology to collect data regarding your visits to our website and service. This data is stored in aggregate form and is not used to identify any particular user or individual. We use cookies and similar tracking technologies in a variety of ways, including:

  • • Keeping count of your return visits to our website, or to affiliate or partners’ sites;
  • • Accumulating and reporting aggregate, statistical information in connection with our website and services;
  • • Determining which features users like best; and
  • • Saving your User ID or other information so you don’t have to re-enter it each time you visit our website and service.

 

We also aggregate bid data, but do not use or store it in any way that can be used to identify any particular user or individual.

 

How does StudioNow use the data it collects?

 

We use the information we collect to:

  • • tailor your experience while using our website and services, and to display content we think may be of interest to you;
  • • customize what you see when you visit our website according to your preferences;
  • • to communicate with you;
  • • to improve our services and to ensure our services are working as intended, such as tracking outages or addressing issues that you report to us; and
  • • to develop new services.

 

We may disclose personal information to Affiliates for marketing or administrative purposes. We may collect aggregate data in connection with our services and share this information with Advertisers and other business partners of ours and/or our Affiliates.

 

We may also disclose your personal information to third parties (referred to herein as “operational service providers”) for the purpose of administering and maintaining our services, features, functions and operations. We require our operational service providers protect your privacy and not disclose your personal information to third party marketers not associated with our website and service. Additionally, such operational service providers are not permitted to use your personal information for their own marketing or promotional purposes.

 

These operational service providers include: Encoding.com (video encoding services), Sendgrid (email services), New relic (error tracking services), Zendesk (tech support services), FullStory (error tracking services), PaperTrail (error tracking services), MixPanel (user/customer experience services), Segment (user/customer experience services), and Google Analytics (user/customer experience services).

 

We will not share your personal information without your consent, unless it is to:

  • • Meet any applicable law or regulation or enforceable government request;
  • • Enforce an applicable term of our Agreement, including investigating potential violations;
  • • Detect, prevent, or otherwise address fraud, security, or technical issues;
  • • Protect against harm to the rights, property, or safety of our StudioNow, our users, or the public as required or permitted by law.

 

We may share non-personally identifiable, aggregated data with our partners for business purposes such as analyzing trends in the video production industry.

 

If StudioNow is acquired or merges with another entity, we will continue to ensure the safety and confidentiality of your personal information and will notify you if a new privacy policy becomes effective.  

 

How can I manage and control the privacy of my personal information collected?

 

You can review and update your information and any content that you have created any time you are logged in.

You can delete your account at any time by emailing privacy@studionow.com, whereupon we will permanently delete all personal data we possess or store.

You can export your personal information at any time into a portable file format.

You can control who can view your content and submissions by limiting the projects or content that you submit.

 

 

What security measures does StudioNow take against hacking or theft?

 

We built our system and platform with strong security features that continuously protect your data and personal information.  We gain insights from maintaining our services that help us detect and block security threats from affecting you. If we do detect a risk that we believe you should know about, we will notify you and guide you through steps to stay better protected.

 

We work hard to protect you and StudioNow from unauthorized access, alteration, or destruction of data and personal information we hold, including:

  • • Encrypting your data to keep it private;
  • • Requiring strong password protection for accounts;
  • • We employ physical security measures, to prevent unauthorized access to our systems
  • • We restrict access to personal information to StudioNow employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

 

When does this policy apply?

 

This Privacy Policy applies to all of the services offered by StudioNow and any affiliates. This Privacy Policy doesn’t apply to:

  • • The information practices of other companies and organizations that advertise our services
  • • Services offered by other companies or individuals, including products or sites that may include StudioNow services, be displayed to you in search results, or be linked from our services

 

How will I know if StudioNow changes this policy?

 

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published.  If changes are significant, we will provide you with a personal notice via email.

 

If you have any questions about this policy, please contact us at privacy@studionow.com.

 

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